Preguntas frecuentes

What’s a pre-order?

Pre-ordering is ordering an item that is not currently in-stock. This is usually do to the fact that the product is not yet ready and is either pending production or in production. A 10% non-refundable deposit is required when you pre-order an item which will be forfeited if you decide to cancel the order. You don’t have to pay any deposit for items in-stock as you’ll need to pay for the item at the time of purchase.

How does the instalment payment system work?
Your instalment payments are taken on our behalf by a third party payment service provider called Lyra Collect.

If you select the payment plan when you’re placing your pre-order, your payment for the full amount for that item will be broken up into several smaller payments, depending on the number of instalments you chose, and paid over several months before the item is sent to you.

Payment in 4 instalments are available from a €100 purchase, without shipping, and you can pay in up to 8 times without fees for higher amounts.

Can I cancel an order?

You can cancel an order at any point before the item is sent to you but certain conditions apply.

When you cancel your order, you will lose your initial 10% deposit and for every payment you’ve made, you’ll be charged a processing fee of €20.

Let’s look at an example, you bought an item at €299 and paid the initial non-refundable deposit of €29 and selected a payment plan on 4 months. This means that each instalments will be €67.5. For any reason, you decide to cancel your orders after 2 instalments have been paid. The refund will then go as follow: €164 (paid) - €29 (deposit) - €40 (processing fees for 3 instalments) = €95.

What payment methods do you accept?

We currently accept payment by all the major cards company and also PayPal.

What delivery company do you use?

We use UPS Standard as our preferred carrier.

How long does the delivery take?

Once we have the product in stock, it usually takes around 5 working days to deliver your item from our warehouse to your address.

Do you deliver worldwide?

We currently only deserve Europe and the UK as the shipping costs get really high outside those regions. But feel free to contact our support if you live outside those areas so we can provide you with a customised quote.

How does the loyalty points system work?

You get points every time you make a purchase on the site, but also on special occasions for promotions and other events. Every Euro spent on Yugen Collectibles gives you 1 point. You can then convert your points at the rate of €0.01 per point and use this on your next order.

For example, you buy an item at €199 so you will get 199 points. This means that you’ll gave €1.99 discount on your next order.