Terms and conditions

The following Terms and Conditions govern Yugen Collectibles’ (the “Company”) website available at the address www.yugen-collectibles.com (the “Site”). Please review them before using the Site. Access to and use of the Site is conditioned upon acceptance of and compliance with these Terms. By accessing the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, then you are not allowed to access the Site. By using the Site, you represent and warrant that you are of legal age to form a binding contract or have the consent of a parent or guardian who is of legal age.

ACCOUNTS

When you create an account on our Site, you represent and warrant that you have the minimum legal age and that all the information you provide us is accurate, complete and up to date at all times. The Company reserve the right to refuse service or terminate accounts at its sole discretion.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer or account. You may not share your account, username or password with any other party or use the account or credentials of another party. You will be solely responsible for any activities undertaken and all obligations made by you or through your account. Should you suspect a breach of security or unauthorized use of your account, you must notify us immediately.

PURCHASES

By placing an order on the Site for any product offered, you represent and warrant that (i) you have the legal right to use the payment method provided, (ii) you are of legal age and capacity to form a binding contract and (iii) all information you provide to us in connection with such order is true, accurate and complete.

You may be asked to supply some information relevant to an order you place on the Site including, but not limited to, your payment card number, the expiration date of your payment card, the name of the payment car holder, your billing address and your shipping information. We may use third party services, such as a payment gateway provider, to process your payment or fulfil your order. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

The Company reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per IP address, per billing information, per postal address, per payment card or per order. You will be notified if we make a change to or cancel an order. We further reserve the right to refuse or cancel your order if we suspect any fraud or an unauthorized or illegal transaction.

All features, specifications, products, prices, discounts, promotions and offers described on our Site are subject to change at any time, without notice. We have made every effort to accurately display our products, but images on the Site may not exactly match the actual product. All prices displayed on the Site are in Euros. We will add applicable shipping fees as necessary depending on the country where the order has to be delivered. The risk of loss and title for products purchased pass to you upon our delivery of the products to the carrier.

The prices displayed on the Site are net and no VAT is applicable according to article 293 B from the French Tax code.

In some occasions, there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. The Company reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice, including after you have submitted your order. In this case, you’ll be notified of such change.

VOUCHERS AND LOYALTY POINTS

The site offers different discount vouchers to use on your purchase. Those vouchers can be distributed after registering, for your birthday and for promotions. Those vouchers valid for 365 days and can be applied on any orders.

On top of the vouchers, the Site offers a loyalty program in the form of points earned after any purchase made on the Site. Those points are earned depending on the amount of money spent and will reflect on your account once payment as be fully made. The points can be converted in discount vouchers and can be also be used up to one year after receiving them.

CANCELLATION AND REFUND

After placing an order, you have a 72 hours period to cancel an order for a full refund. After this period, Yugen Collectible reserves the right, at its own discretion, to apply a refund fee of 25% of the total purchase, shipping including, in order to cover for any related bank fees. To cancel an order, you can do so by contacting the customer support.

You’re not entitled to cancel an order, for any reasons, once a product is shipped.

In some cases, the availability of a product can change and if so, Yugen Collectibles will advise you. If you preordered and item that Yugen Collectibles can't provide you anymore, for any reasons, the Site will advise you of the matter and you'll be entitled to a full refund.

WARRANTIES ON PRODUCTS

The Company is not liable for the condition of the product received. Occasionally, the product can arrive damaged due to shipping handling or inadequate packaging. In this case, you’ll have to notify us immediately to benefit from our warranty. The warranty is only available within the next 30 days following the delivery of the product. Notwhistanding the non-liability of the Company, we will put our best effort to resolve the situation in your best interest and to apply a warranty. You may be entitled for a refund or a replacement depending on the situation. You may also be asked certain information to better understand the issue and to process the inquiry, as well other actions like sending back the package or destroying the product if required.

The above warranty is not available for any damages caused on the product due to misuse, carelessness or normal wear and tear.

In the event of a problem with the product itself, breakage or manufacturing defect, you risk a period of 30 days to contact support who will offer you an alternative in the form of an exchange or a partial refund.

Please note that the warranty does not apply to boxes that are always shipped in perfect condition or with minor defects.

In case of return, the shipping costs will be at your expense.

DELIVERY

Yugen Collectibles offers two methods of delivery depending on the country where the order is sent: Colissimo and Mondial Relay. Different communications will be sent to the customer in regards to the shipping to warn him/her of the delivery.

Colissimo is a shipping company delivering straight to the client’s door within a maximum of 7 business days depending of the address of the delivery.

With Mondial Relay, and depending on the country of destination, the client can chose to send the order to his home address or to a pick up point where the package will be send and kept for approximately 14 days. The delivery frame is up to a week depending of the country of delivery. Yugen Collectibles is not responsible for the delivery time and we aren't liable for any delay incurred. It is the responsibility of the customer to pick the order within that time frame, after which the package with be sent back to Yugen Collectibles. If that happens, the package will be kept for a month in our warehouse and it will be available for delivery again, but a new shipping cost will be applied for the new delivery. After this period of a month, Yugen Collectibles reserves the right to cancel the order with any refund applicable

RIGHT TO CHANGE THE SITE

We reserve the right to modify or suspend the Site, or any service, content, feature or product offered through the Site, or terminate your right to access or use any portion of the Site, with or without notice, at any time in our sole discretion. You agree that we shall not be liable to you or to any third party for any modification, suspension, or restriction of the Site or any portion thereof.

ACCESS TO AND USE OF THE SITE

You agree to access or use the Site solely for legal purposes as allowed by these Terms. Amongst other things, you agree not to:

• hack into the Site, or modify another website so as to falsely imply that it is associated or affiliated with the Site;
• damage, disable, overburden, transmit any worms or viruses or any code of a destructive nature, or interfere with any other party’s use and enjoyment of the Site;
• violate any applicable laws, rules or regulations in your jurisdiction (including but not limited to trademark and copyright laws); or
• access or attempt to access any password-protected, secure or non-public areas of the Site without our express permission.

CONTENT

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, and video clips, and the copyrights, trademarks, trade dress, or other intellectual property in such materials are owned, controlled or licensed by Yugen Collectibles. The Site and the Content are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Site.

Any third-party content, products, or services posted on, transmitted through, or linked from the Site are the sole responsibility of the third-party originator. If you choose to access any third-party content, you do so at your own risk. WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ACCESSING A THIRD-PARTY WEBSITE OR ANY THIRD-PARTY CONTENT, PRODUCTS, OR SERVICES.

PRIVACY

We respect the privacy of your personal information. Please view our Privacy Policy for more information.

DISCLAIMER OF WARRANTIES AND LIMITATION ON DAMAGES

THE SITE AND PRODUCTS ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, DISCLAIMING ALL WARRANTIES, INCLUDING SPECIFICALLY THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE ASSUME NO LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, PRODUCTS OR ANY THIRD PARTY WEBSITE(S) OR PRODUCTS, OR FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE.

Yugen Collectibles do not warrant that: a) the Site will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.