Yugen Collectibles commits to ship your package as soon as the payment is received. Delivery time varies depending on your location and are only given for reference since the delivery is undertaken by a third party (Poste or Mondial Relay).
Every order is prepared with the utmost care. Items will be placed in a sturdy cardboard box and protected with bubble wrap or other protective methods.
We currently deliver to the following countries: metroplitan France and in all European countries, including Switzerland, but excluding the specific territories of Spain.
We can also ship to the rest of the world, but you'll have to contact us first in order to discuss the delivery costs.
Pre-orders will be shipped immediately after receiving the articles in our warehouse. If you place an order with an item in stock and one or more items in pre-order, the delivery will be made following the arrival date of those pre-order items (at the date of the latest pre-order).
If you wish to get the item in stock before the ones in pre-order, we recommend you place two different orders. This way, you’ll be able to get the item in stock, then the pre-order later on when we receive them in our warehouse.
Estimated delivery date for a pre-order item
Every pre-order items include an estimated delivery date in their description. For many reasons outside of Yugen Collectibles’ responsibility (custom, production delay, licensing issues, etc.), delivery dates are only given for reference and it’s possible that items become available early, late or on time. We’ll make every necessary effort to update those delivery date if they are made available by the editors.
If you are located outside of the European Union, prices will be displayed with no taxes - you have to create an account and enter your country of residency for the system to know where you are located. When you place an order outside of the European Union, you will pay it with no taxes, but they will be applied on arrival in your country with the local VAT rate. You will have to pay off this fee, as well as any other fees incurred,
to get your package. Yugen Collectibles can't be responsible for those fees and you are legally obliged to pay them.
In no ways, we will accept any returns due to those fees not being paid.